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CoreDuneRoot

Privacy Policy

Your privacy matters to CoreDuneRoot

Effective Date: February 20, 2025 | Last Updated: February 20, 2025

Information We Collect

Personal Information You Provide

When you reach out to us for corporate flower arrangements or gift services, we gather information you choose to share. This includes your name, company name, email address, phone number, delivery addresses, and specific floral requirements. Payment details are collected when you place orders, though they are securely processed through our payment partners.

For our corporate clients, we may obtain additional business details such as company registration information, preferred delivery times, and budget considerations. This helps us tailor our services to fit your organization's needs.

Information Collected Automatically

Our site automatically collects certain technical data when you browse. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to improve site performance and understand how clients discover our services.

Important: We never collect more personal information than is necessary to provide our flower arrangement and delivery services. Your privacy is central to how we operate.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your preferences, and communicating about your service needs.

We also utilize information to enhance our services and the website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United Kingdom.

Order Processing: Handling your flower orders, deliveries, and payment processing
Communication: Responding to inquiries, providing updates, and customer support
Service Improvement: Reviewing feedback and usage trends to refine our offerings
Business Development: Building tailored corporate programs and subscription options

Information Sharing and Disclosure

CoreDuneRoot respects your privacy and does not sell your personal information to third parties. We share information only as needed to provide our services or when legally required.

Service Partners

We may share necessary information with trusted service partners who assist us in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it solely for the services they perform for us.

Legal Requirements

We may disclose information if required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and employees.

Data Protection Measures

We treat the security of your personal data with utmost care and put in place suitable technical and organizational safeguards to keep it safe. This covers secure data storage, encrypted communications, and restricted access to personal information within our organization.

Protected Storage

Personal data is kept in secure systems with access controls and ongoing security monitoring.

Data Encryption

Sensitive data transmissions are encrypted to safeguard information during in-transit between your browser and our systems.

Restricted Access

Only authorized staff who require the data to deliver services can access customer information.

Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit how your information is used.

Access: Request a copy of the personal data we hold about you
Correction: Update or rectify inaccurate personal data
Deletion: Request removal of personal data (subject to legal retention requirements)
Restriction: Limit how we process your personal data in certain circumstances
Portability: Request that your data be transferred in a structured, widely used format

To exercise these rights, please reach out using the contact details provided at the end of this policy. We will respond within a reasonable timeframe as mandated by applicable law.

Data Retention

We keep personal data only as long as required to deliver our services and meet legal obligations. Retention durations vary by data type and purpose of collection.

Typical Retention Periods:

  • Customer contact and order details: three years after the last service interaction
  • Payment records: seven years to satisfy tax and accounting requirements
  • Website analytics data: twenty-six months for service improvement analysis
  • Marketing preferences: Until you unsubscribe or two years of inactivity

Cookies and Website Tracking

Our site uses cookies and similar technologies to enhance your browsing experience and gain insight into how visitors use our site. Cookies help us remember your preferences and assess site performance.

You can adjust cookie preferences in your browser. However, turning off certain cookies may impact site functionality. For detailed information about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to third-party websites or services. This privacy policy applies only to CoreDuneRoot and our site. We are not responsible for the privacy practices of external sites.

We invite you to review the privacy policies of any third-party sites you reach through links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will refresh the "Last Updated" timestamp at the top of this policy.

We invite you to periodically review this policy to stay informed about how we safeguard your information.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.

Contact Us About Privacy

CoreDuneRoot Privacy Team
123 Floral Street, London
London, United Kingdom WC2N 5DU

Email: [email protected]
Phone: +44 20 7946 0123

For privacy-related inquiries, include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within several business days.